grthtrhthjhtyjytjytkergtrhtrjytjerhrfh4:24 29/09/2026Return-Path: <no-responder@bagno-company.com>
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From: =?UTF-8?B?QXRlbmNpw7NuIGFsIENsaWVudGUgQmFnbm8gJiBDb21wYW55?= <no-responder@bagno-company.com>
To: fmateu@bagno-company.com
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Subject: [#W56-N7Z-UPXB] Ticket asignado: ENTREGA
Date: Wed, 06 Apr 2022 10:31:57 -0300
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<div align="center" style="line-height:10px"><a href="https://bagno-company.com" style="outline:none" tabindex="-1" target="_blank"><img alt="Bagno &amp; Company" src="https://bagno-company.com/wp-content/uploads/2021/03/logo-t.png" style="display: block; height: auto; border: 0; width: 170px; max-width: 100%;" title="Bagno &amp; Company" width="170"/></a></div>
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<p style="margin: 0; font-size: 14px; text-align: center;"><span style="font-size:42px;">Un nuevo ticket de soporte</span></p>
<p style="margin: 0; font-size: 14px; text-align: center;"><span style="font-size:42px;">se te fue asignado</span></p>
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<p style="margin: 0; font-size: 14px; text-align: center; mso-line-height-alt: 24px;"><span style="font-size:16px;">Hola Felipe Mateu,</span></p>
<p style="margin: 0; font-size: 14px; text-align: center; mso-line-height-alt: 21px;"> </p>
<p style="margin: 0; font-size: 14px; text-align: center;">El mensaje del ticket es el siguiente:</p>
<p style="margin: 0; font-size: 14px; text-align: center; mso-line-height-alt: 24px;font-style: italic;background-color:#667faf;color:#ffffff;padding:10px;padding-left:29px;padding-right:36px;border-radius:4px;"><span style="font-size:16px;">En el dia 7/03 El cliente Marcelo Albernoiz reita un Bidet codigo ZZ-125B de showroom, el mismo retira con una copia de factura ya que no se podia remitir por falta de Stock. 

desde el sector de ventas se da la orden de que se entregue de esa forma (sin remitir) y se solicite el bidet remitido por ese pedido a punta del este para hacer la reposicion al stock del local. 

El bidet viene remitido de PDE a lo que el deposito Geligold sin saber lo pautado por showroom se lo envia al cliente. por lo que el cliente lo recibe dos veces. en el correr de marzo desde av italia 

se pide la reposicion del bidet, yo (Mika) lo busco en varias ocaciones sin exito de encontrarlo, por lo que paso a proceder a solicitar remito ya que tampoco encontraba el mismo. 

Se encuentra remito firmado en el archivo dandome cuenta que se entrego dos veces al cliente. le paso a gabriel la informacion, y le informa a el vendedor lo sucedido. el mismo hace cargo 

a atencion a el cliente de hablar con el cliente para recuperar el bidet entregado. 

Cabe destacar que lo sucedido se dio por un error de entregar una mercaderia sin remito y sin dar seguimiento a la mercaderia solicitada a otro deposito. 

Procedo a comunicarme con el cliente para consultarle. </span></p>
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<p style="margin: 0; mso-line-height-alt: 21px;"> </p>
<p style="margin: 0;text-align: center;">ID de seguimiento del ticket: </p>
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<td style="padding-bottom:10px;padding-left:30px;padding-right:30px;padding-top:10px;">
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<div style="font-size: 12px; mso-line-height-alt: 18px; color: #2f2f2f; line-height: 1.5; font-family: 'Roboto', Tahoma, Verdana, Segoe, sans-serif;">
<p style="margin: 0; font-size: 14px; text-align: center; mso-line-height-alt: 24px;font-style: italic;background-color:#667faf;color:#ffffff;padding:10px;padding-left:29px;padding-right:36px;border-radius:4px;"><span style="font-size:16px;"><strong>W56-N7Z-UPXB</strong></span></p>
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<p style="margin: 0; font-size: 16px; text-align: center;">Para gestionar este ticket puedes ingresar </p>
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<div align="center">
<!--[if mso]><v:roundrect xmlns:v="urn:schemas-microsoft-com:vml" xmlns:w="urn:schemas-microsoft-com:office:word" href="https://bagno-company.com/helpdesk/admin/admin_ticket.php?track=W56-N7Z-UPXB&Refresh=89834 " style="height:42px;width:172px;v-text-anchor:middle;" arcsize="10%" stroke="false" fillcolor="#284d77"><w:anchorlock/><v:textbox inset="0px,0px,0px,0px"><center style="color:#ffffff; font-family:Tahoma, Verdana, sans-serif; font-size:16px"><![endif]--><a href="https://bagno-company.com/helpdesk/admin/admin_ticket.php?track=W56-N7Z-UPXB&Refresh=89834 " style="text-decoration:none;display:inline-block;color:#ffffff;background-color:#284d77;border-radius:4px;width:auto;border-top:1px solid #284d77;border-right:1px solid #284d77;border-bottom:1px solid #284d77;border-left:1px solid #284d77;padding-top:5px;padding-bottom:5px;font-family:'Roboto', Tahoma, Verdana, Segoe, sans-serif;text-align:center;mso-border-alt:none;word-break:keep-all;" target="_blank"><span style="padding-left:20px;padding-right:20px;font-size:16px;display:inline-block;letter-spacing:normal;"><span style="font-size: 16px; line-height: 2; word-break: break-word; mso-line-height-alt: 32px;">al siguiente enlace</span></span></a>
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<p style="margin: 0; letter-spacing: 1px;">Si crees que esto es un error por favor:</p>
<p style="margin: 0; letter-spacing: 1px;">avísanos escribiendo a <a href="mailto:atencioncliente@bagno-company.com" rel="noopener" style="color: #0068a5;" target="_blank" title="atencioncliente@bagno-company.com">atencioncliente@bagno-company.com</a></p>
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<td style="padding-bottom:30px;padding-left:20px;padding-right:20px;padding-top:5px;">
<div style="font-family: sans-serif">
<div style="font-size: 14px; font-family: 'Roboto', Tahoma, Verdana, Segoe, sans-serif; mso-line-height-alt: 16.8px; color: #2f2f2f; line-height: 1.2;">
<p style="margin: 0; text-align: left; letter-spacing: 1px;">Atentamente,</p>
<p style="margin: 0; text-align: center; letter-spacing: 1px; mso-line-height-alt: 16.8px;"> </p>
<p style="margin: 0; text-align: left; letter-spacing: 1px;">Bagno & Company Atención al Cliente<br/>https://bagno-company.com/helpdesk </p>
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<div align="center" style="line-height:10px"><a href="https://bagno-company.com" style="outline:none" tabindex="-1" target="_blank"><img alt="Bagno &amp; Company" src="https://bagno-company.com/wp-content/uploads/2021/03/logo-t.png" style="display: block; height: auto; border: 0; width: 136px; max-width: 100%;" title="Bagno &amp; Company" width="136"/></a></div>
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<td style="padding:0 2px 0 2px;"><a href="https://www.facebook.com/bagnocompany/" target="_blank"><img alt="Facebook" height="32" src="https://bagno-company.com/helpdesk/img/facebook2x.png" style="display: block; height: auto; border: 0;" title="Facebook" width="32"/></a></td>
<td style="padding:0 2px 0 2px;"><a href="https://www.instagram.com/bagnocompany/?hl=es-la" target="_blank"><img alt="Instagram" height="32" src="https://bagno-company.com/helpdesk/img/instagram2x.png" style="display: block; height: auto; border: 0;" title="Instagram" width="32"/></a></td>
<td style="padding:0 2px 0 2px;"><a href="https://bagno-company.com/" target="_blank"><img alt="Web Site" height="32" src="https://bagno-company.com/helpdesk/img/website2x.png" style="display: block; height: auto; border: 0;" title="Web Site" width="32"/></a></td>
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<div style="font-size: 14px; mso-line-height-alt: 21px; color: #f9f9f9; line-height: 1.5; font-family: 'Roboto', Tahoma, Verdana, Segoe, sans-serif;">
<p style="margin: 0; font-size: 12px; text-align: center; mso-line-height-alt: 18px;"><span style="font-size:12px;">Avenida Italia 3918, Malvin - Montevideo</span></p>
<p style="margin: 0; font-size: 12px; text-align: center; mso-line-height-alt: 18px;"><span style="font-size:12px;">Ruta 101 Km. 19.200 - Shangrilá - Canelones</span></p>
<p style="margin: 0; font-size: 12px; text-align: center; mso-line-height-alt: 18px;"><span style="font-size:12px;">Parada 22 - Punta del Este - Maldonado</span></p>
<p style="margin: 0; font-size: 12px; text-align: center;"><a href="mailto:community-manager@bagno-company.com" rel="noopener" style="text-decoration: none; color: #d5d5d5;" target="_blank" title="community-manager@bagno-company.com"><span style="font-size:12px;">community-manager@bagno-company.com</span></a></p>
<p style="margin: 0; font-size: 12px; text-align: center; mso-line-height-alt: 18px;"><span style="font-size:12px;">(+598)2 509 43 04</span></p>
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