grthtrhthjhtyjytjytkergtrhtrjytjerhrfh4:24 29/09/2026<?php
/*
 * @version $Id$
 -------------------------------------------------------------------------
 GLPI - Gestionnaire Libre de Parc Informatique
 Copyright (C) 2015-2016 Teclib'.

 http://glpi-project.org

 based on GLPI - Gestionnaire Libre de Parc Informatique
 Copyright (C) 2003-2014 by the INDEPNET Development Team.

 -------------------------------------------------------------------------

 LICENSE

 This file is part of GLPI.

 GLPI is free software; you can redistribute it and/or modify
 it under the terms of the GNU General Public License as published by
 the Free Software Foundation; either version 2 of the License, or
 (at your option) any later version.

 GLPI is distributed in the hope that it will be useful,
 but WITHOUT ANY WARRANTY; without even the implied warranty of
 MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 GNU General Public License for more details.

 You should have received a copy of the GNU General Public License
 along with GLPI. If not, see <http://www.gnu.org/licenses/>.
 --------------------------------------------------------------------------
 */

/** @file
* @brief
*/

include ('../inc/includes.php');

Session::checkLoginUser();
$track = new Ticket();

if (!isset($_GET['id'])) {
   $_GET['id'] = "";
}

$date_fields = [
   'date',
   'due_date',
   'time_to_own'
];

foreach ($date_fields as $date_field) {
   //handle not clean dates...
   if (isset($_POST["_$date_field"])
      && isset($_POST[$date_field])
      && trim($_POST[$date_field]) == ''
      && trim($_POST["_$date_field"]) != '') {
      $_POST[$date_field] = $_POST["_$date_field"];
   }
}

if (isset($_POST["add"])) {
   $track->check(-1, CREATE, $_POST);

   if ($id = $track->add($_POST)) {
      if ($_SESSION['glpibackcreated']) {
         Html::redirect($track->getFormURL()."?id=".$id);
      }
   }
   Html::back();

} else if (isset($_POST['update'])) {
   $track->check($_POST['id'], UPDATE);

   $track->update($_POST);
   Event::log($_POST["id"], "ticket", 4, "tracking",
              //TRANS: %s is the user login
              sprintf(__('%s updates an item'), $_SESSION["glpiname"]));


   if ($track->can($_POST["id"], READ)) {
      $toadd = '';
      // Copy solution to KB redirect to KB
      if (isset($_POST['_sol_to_kb']) && $_POST['_sol_to_kb']) {
         $toadd = "&_sol_to_kb=1";
      }
      Html::redirect($CFG_GLPI["root_doc"]."/front/ticket.form.php?id=".$_POST["id"].$toadd);
   }
   Session::addMessageAfterRedirect(__('You have been redirected because you no longer have access to this ticket'),
                                    true, ERROR);
   Html::redirect($CFG_GLPI["root_doc"]."/front/ticket.php");

} else if (isset($_POST['delete'])) {
   $track->check($_POST['id'], DELETE);
   if ($track->delete($_POST)) {
      Event::log($_POST["id"], "ticket", 4, "tracking",
                 //TRANS: %s is the user login
                 sprintf(__('%s deletes an item'), $_SESSION["glpiname"]));

   }
   $track->redirectToList();

} else if (isset($_POST['purge'])) {
   $track->check($_POST['id'], PURGE);
   if ($track->delete($_POST, 1)) {
      Event::log($_POST["id"], "ticket", 4, "tracking",
                 //TRANS: %s is the user login
                 sprintf(__('%s purges an item'), $_SESSION["glpiname"]));
   }
   $track->redirectToList();

} else if (isset($_POST["restore"])) {
   $track->check($_POST['id'], DELETE);
   if ($track->restore($_POST)) {
      Event::log($_POST["id"], "ticket", 4, "tracking",
                 //TRANS: %s is the user login
                 sprintf(__('%s restores an item'), $_SESSION["glpiname"]));
   }
   $track->redirectToList();

} else if (isset($_POST['slt_delete'])) {
   $track->check($_POST["id"], UPDATE);

   $track->deleteSLT($_POST["id"], $_POST['type'], $_POST['delete_date']);
   Event::log($_POST["id"], "ticket", 4, "tracking",
              //TRANS: %s is the user login
              sprintf(__('%s updates an item'), $_SESSION["glpiname"]));

   Html::redirect($CFG_GLPI["root_doc"]."/front/ticket.form.php?id=".$_POST["id"]);

} else if (isset($_POST['addme_observer'])) {
   $ticket_user = new Ticket_User();
   $track->check($_POST['tickets_id'], READ);
   $input = array('tickets_id'       => $_POST['tickets_id'],
                  'users_id'         => Session::getLoginUserID(),
                  'use_notification' => 1,
                  'type'             => CommonITILActor::OBSERVER);
   $ticket_user->add($input);

   Event::log($_POST['tickets_id'], "ticket", 4, "tracking",
              //TRANS: %s is the user login
              sprintf(__('%s adds an actor'), $_SESSION["glpiname"]));
   Html::redirect($CFG_GLPI["root_doc"]."/front/ticket.form.php?id=".$_POST['tickets_id']);

} else if (isset($_POST['addme_assign'])) {
   $ticket_user = new Ticket_User();

   $track->check($_POST['tickets_id'], READ);
   $input = array('tickets_id'       => $_POST['tickets_id'],
                  'users_id'         => Session::getLoginUserID(),
                  'use_notification' => 1,
                  'type'             => CommonITILActor::ASSIGN);
   $ticket_user->add($input);
   Event::log($_POST['tickets_id'], "ticket", 4, "tracking",
              //TRANS: %s is the user login
              sprintf(__('%s adds an actor'), $_SESSION["glpiname"]));
   Html::redirect($CFG_GLPI["root_doc"]."/front/ticket.form.php?id=".$_POST['tickets_id']);
} else if (isset($_REQUEST['delete_document'])) {
   $doc = new Document();
   $doc->getFromDB(intval($_REQUEST['documents_id']));
   if ($doc->can($doc->getID(), UPDATE)) {
      $document_item = new Document_Item;
      $found_document_items = $document_item->find("itemtype = 'Ticket' ".
                                                   " AND items_id = ".intval($_REQUEST['tickets_id']).
                                                   " AND documents_id = ".$doc->getID());
      foreach ($found_document_items  as $item) {
         $document_item->delete($item, true);
      }
   }
   Html::back();
}

if (isset($_GET["id"]) && ($_GET["id"] > 0)) {
   if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
      Html::helpHeader(Ticket::getTypeName(Session::getPluralNumber()), '', $_SESSION["glpiname"]);
   } else {
      Html::header(Ticket::getTypeName(Session::getPluralNumber()), '', "helpdesk", "ticket");
   }

   $available_options = array('load_kb_sol', '_openfollowup');
   $options           = array();
   foreach ($available_options as $key) {
      if (isset($_GET[$key])) {
         $options[$key] = $_GET[$key];
      }
   }


   $options['id'] = $_GET["id"];
   $track->display($options);

   if (isset($_GET['_sol_to_kb'])) {
      Ajax::createIframeModalWindow('savetokb',
                                    $CFG_GLPI["root_doc"].
                                     "/front/knowbaseitem.form.php?_in_modal=1&item_itemtype=Ticket&item_items_id=".
                                     $_GET["id"],
                                    array('title'         => __('Save solution to the knowledge base'),
                                          'reloadonclose' => false));
      echo Html::scriptBlock(Html::jsGetElementbyID('savetokb').".dialog('open');");
   }

} else {
   Html::header(__('New ticket'),'',"helpdesk","ticket");
   unset($_REQUEST['id']);
   // alternative email must be empty for create ticket
   unset($_REQUEST['_users_id_requester_notif']['alternative_email']);
   unset($_REQUEST['_users_id_observer_notif']['alternative_email']);
   unset($_REQUEST['_users_id_assign_notif']['alternative_email']);
   unset($_REQUEST['_suppliers_id_assign_notif']['alternative_email']);
   // Add a ticket from item : format data
   if (isset($_REQUEST['_add_fromitem'])
       && isset($_REQUEST['itemtype'])
       && isset($_REQUEST['items_id'])) {
      $_REQUEST['items_id'] = array($_REQUEST['itemtype'] => array($_REQUEST['items_id']));
   }
   $track->display($_REQUEST);
}


if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
   Html::helpFooter();
} else {
   Html::footer();
}
?>